Author: Iain Wicks

Using Least Cost Routing to cut business costs …

16/02/2013

Are you dreading that next phone bill? Least Cost Routing [LCR] provides a set of rules for your phone system, to enable it to guide outgoing calls over…

Broadband Internet … & getting camels through the eyes of needles!

19/01/2013

We are finally beginning to see the roll-out of ‘Fibre to the Cabinet’ [FTTC] broadband Internet services, with leased-line type bandwidths, but at enterprise-grade ADSL costs. However, looking…

Using ‘Call Groups’ to route customer calls

07/01/2013

A potential supplier is called, and the phone rings and rings – and the call isn’t answered! Do they ring again? – or do they try a different…

Make your Sales Campaigns ‘smart’ with an IP-PBX

16/12/2012

3CX & Yeastar IP-PBX systems have some very good and helpful features that lend themselves to making it easy to handle sales & marketing campaigns. For example, you…

What Superfast Broadband can do for your business

14/12/2012

We’re hearing a great deal about superfast broadband these days, but what we’re hearing doesn’t always sound very relevant to business. Yes, your children may well enjoy the…

Is VoIP as reliable as analogue and ISDN?

11/12/2012

VoIP telephone systems are capable of using analogue and ISDN lines just like other telephone systems. But – it’s when they use Internet that their cost savings and…

Foxhall announce a Soft-ware(wolf) release … iPup v5

09/12/2012

Foxhall Solutions announce the Beta release of iPup version 5 [a.k.a. “Keltie”]. Engineers are currently finding some wet-where(?) and firm-where(?) bugs, and downloaded log-files are proving to be…

Making phone system upgrades easier with Yealink …

06/12/2012

Out with the old! – and in with the new! … is the cry – But it’s often accompanied by groans from people who need to get to…