Draft for review. Please have this checked against the actual data Foxhall holds and how it is used before relying on it.
Who we are
Foxhall Solutions Limited (company number 03827278, VAT registration 809668389) is the controller of the personal information described here. Our registered office is 48a Aldham Road, Hadleigh, Ipswich, England, IP7 6BP. You can contact us at [email protected] or on 01787 228402.
What information we collect
- Enquiries: when you use our contact form, email or phone us, we collect your name, company, email address, phone number and the details of your message.
- Customers: if you become a customer, we hold the information needed to supply and support your services, such as contact details, lines, numbers and billing information.
- Website use: if you accept analytics cookies, we may collect anonymous information about how the site is used. See our cookie policy.
How and why we use it
- To reply to your enquiry and provide quotes or advice (taking steps at your request before entering into a contract, and our legitimate interests in running our business).
- To provide, support and bill for services (performance of a contract).
- To meet legal and accounting obligations (legal obligation).
- To understand how our website is used, only if you consent to analytics cookies (consent).
Who we share it with
We do not sell your information. We share it only with organisations that help us run the business, such as our website host, email and form-handling providers, telecoms carriers and suppliers needed to provide your services, and professional advisers. Where required by law, we may also share information with regulators or the authorities.
How long we keep it
We keep enquiry information for as long as is needed to deal with your enquiry and for a reasonable period afterwards, and customer records for as long as needed to provide services and meet legal and accounting requirements. [Foxhall to confirm exact retention periods.]
Your rights
Under UK data protection law you have the right to ask for access to your information, to have it corrected or deleted, to restrict or object to its use, and to ask for it to be transferred. Where we rely on consent you can withdraw it at any time. To use any of these rights, contact us using the details above.
Complaints
If you are unhappy with how we handle your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The date above shows when it was last changed.